Privacy policy
How we handle your personal information. Last updated 4 November 2026.
Who we are
FreshSpace Cleaning Co. (Pty) Ltd, registration number 0000/000000/07, of 12 Placeholder Road, Sandton, 2196, is the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA). You can reach our information officer at [email protected].
What we collect
- Contact details you give us: name, phone number, email address and service address
- Details of the clean you request, including property size, access instructions and messages
- Booking, payment and invoice records
- Basic technical data such as browser type and pages visited, if you accept analytics cookies
How we use it
- To prepare quotes, schedule visits and send your team to the right place
- To invoice you and keep tax and accounting records
- To improve our service and respond to feedback
- To send offers, only if you have agreed to receive them
Cookies
You choose which cookies we use through the cookie notice. You can change your choice at any time with the Cookie settings link in the footer.
| Type | Purpose | Default |
|---|---|---|
| Essential | Remembers your cookie choice and keeps the site working | Always on |
| Analytics | Shows us which pages are useful, in aggregated form | Off |
| Marketing | Measures the performance of our adverts | Off |
Who we share it with
We share information only with people who need it to serve you: the cleaning team assigned to your booking, our payment and accounting providers, and our IT suppliers. We never sell your information.
How long we keep it
Enquiries that do not become bookings are deleted after 12 months. Booking and invoice records are kept for five years to meet tax obligations.
Keeping it safe
Access is limited to staff who need it, devices are password protected and suppliers must meet the same standards. If a breach affecting you occurs, we will tell you and the Information Regulator as the law requires.
Your rights
You may ask to see the information we hold about you, correct it, or have it deleted. You may also object to marketing at any time. Email [email protected] and we will respond within 30 days. If you are unhappy with our response, you can complain to the Information Regulator at inforeg.org.za.
Changes to this policy
When we change this policy we will update the date at the top of this page.
Demonstration site by Ping Mzansi. Company names and details on this page are placeholders.