Privacy Policy

Last updated: 4 July 2026

Introduction

Ping Mzansi (referred to as "we", "us" or "our") provides fixed wireless internet, 4G backup connectivity, CCTV installations, temporary internet, device sales and hosting services across Albert Falls, Emanzini and the Wartburg Midlands in KwaZulu-Natal. This policy explains what personal information we collect through our website and our services, why we collect it, and the choices you have. It is written to comply with the Protection of Personal Information Act (POPIA).

Information We Collect

Depending on how you interact with us, we may collect the following types of information.

• Contact details you give us, such as your name, phone number, email address and physical or installation address, when you enquire about a service, request a quote or sign up as a customer.
• Service and account information, including your plan type, equipment details, installation location and network usage data needed to deliver and support your connection.
• Payment related information processed for billing purposes. We do not store full card details ourselves, these are handled by our payment processor.
• Information submitted through website forms, for example the CCTV build your own package request form.
• Technical and analytics information collected automatically when you browse our website, such as your general location, device type, browser type and pages visited, collected through Google Analytics once you have given consent.

How We Use Your Information

We use personal information to provide and maintain our services, respond to enquiries and quote requests, install and support equipment, process payments, communicate about service changes or outages, and improve our website and offerings. We only use your information for the purpose it was collected for, unless you agree otherwise or the law requires it.

Cookies and Analytics

Our website uses a cookie consent banner that appears the first time you visit. If you accept, we load Google Analytics to help us understand how visitors use the site, so we can keep improving it. If you decline, Google Analytics is not loaded and no analytics cookies are set. Your choice is remembered in your browser so the banner does not appear again until you clear your browser storage.

You can change your mind at any time by clearing your browser's site data for pingmzansi.co.za, which will show the cookie banner again on your next visit.

Third Party Services

We work with a small number of trusted third parties to run our services and website.

• Google Analytics, used only after consent, to understand website traffic.
• Formspree, used to process form submissions such as the CCTV build your own request.
• Cloudflare, used to host and deliver our website securely.

These providers only receive the information necessary to perform their function and are not permitted to use your information for their own purposes.

Data Sharing and Disclosure

We do not sell your personal information. We may share it with service providers who help us operate our business, such as those listed above, or where required by law, to protect our rights, or with your consent.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure. While we work hard to protect your information, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep personal information only for as long as needed to provide our services, meet legal or accounting requirements, or resolve disputes. Once information is no longer needed, we take steps to delete or anonymise it.

Your Rights

Under POPIA, you have the right to:

• Ask us what personal information we hold about you and request a copy of it.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete personal information we no longer have a valid reason to keep.
• Object to certain uses of your information, such as direct marketing.
• Withdraw consent for analytics cookies at any time, as described above.
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

To exercise any of these rights, contact us using the details below.

Children's Privacy

Our services are intended for adults entering into agreements with Ping Mzansi. We do not knowingly collect personal information from children without the consent of a parent or guardian.

Changes to This Policy

We may update this policy from time to time as our services or legal obligations change. The date at the top of this page shows when it was last updated. Please check back periodically to stay informed.