Privacy Policy

Last updated: 4 November 2026

Introduction

Ping Mzansi (referred to as "we", "us" or "our") provides fixed wireless internet, 4G backup connectivity, web design, pre-configured Wi-Fi Kits, device sales and hosting services across Albert Falls, Emanzini and the Wartburg Midlands in KwaZulu-Natal. This policy explains what personal information we collect through our website and our services, why we collect it, and the choices you have. It is written to comply with the Protection of Personal Information Act (POPIA). It also covers Ping Mzansi Share, our device to device file sharing service at share.pingmzansi.co.za, which has its own section below.

Information We Collect

Depending on how you interact with us, we may collect the following types of information.

• Contact details you give us, such as your name, phone number, email address and physical or installation address, when you enquire about a service, request a quote or sign up as a customer.
• Service and account information, including your plan type, equipment details, installation location and network usage data needed to deliver and support your connection.
• Payment related information processed for billing purposes. We do not store full card details ourselves, these are handled by our payment processor.
• Ping Mzansi Share account information, such as your first name, last name, email address, phone number and password, if you create a Share account. See the Ping Mzansi Share section below.
• Information submitted through website forms, for example the Web Design order request form, the Home Wi-Fi Kits order form and the WISP Devices order form. What we collect through the Wi-Fi Kits and WISP Devices forms is explained in the Devices Orders section below.
• Technical and analytics information collected automatically when you browse our website, such as your general location, device type, browser type and pages visited, collected through Google Analytics once you have given consent.

How We Use Your Information

We use personal information to provide and maintain our services, respond to enquiries and quote requests, install and support equipment, process payments, communicate about service changes or outages, and improve our website and offerings. We only use your information for the purpose it was collected for, unless you agree otherwise or the law requires it.

Cookies and Analytics

Our website uses a cookie consent banner that appears the first time you visit. If you accept, we load Google Analytics to help us understand how visitors use the site, so we can keep improving it. If you decline, Google Analytics is not loaded and no analytics cookies are set. Your choice is remembered in your browser so the banner does not appear again until you clear your browser storage.

You can change your mind at any time by clearing your browser's site data for pingmzansi.co.za, which will show the cookie banner again on your next visit.

Devices Orders: Wi-Fi Kits and WISP Devices

This section explains how your information is handled when you order from our Devices page (pingmzansi.co.za/devices/). The page has two parts, chosen with the switch at the top. Home Usage is open to everyone and is where you order a Wi-Fi Kit. WISP is only for existing Ping Mzansi Fixed Wireless Internet (WISP) customers and is where you order WISP Devices such as dishes, PoE injectors and UPS units. This section applies in addition to the rest of this policy.

What we collect through the order forms.

• Your name, email address, phone number, street address and estate (if you live in one).
• What you ordered, including the items you chose, your home size (Wi-Fi Kits only) and the order total.
• Wi-Fi Kits only (Home Usage): the Wi-Fi name and Wi-Fi password you want us to set up, and, if you choose to give them, your fibre provider and internet provider (ISP).
• Wi-Fi Kits only (Home Usage): your consent for us to remotely manage your router, and your agreement to the Terms and Conditions.
• WISP Devices only (WISP): the email address or phone number on your Ping Mzansi account, and your confirmation that you are an existing WISP customer. We use these to check that you are eligible, and we may compare them with our customer records.
• Security check data. Both order forms on the page use Cloudflare Turnstile to block automated abuse, which may check signals from your browser.

Your internet login (PPPoE). Please do not type your internet login or PPPoE password into the order form. If we need it to set up your router, we will ask you for it on WhatsApp or the phone after you order. We use it only to configure your router and connection, and we keep it only for as long as we need it to set up and support your kit.

Your Wi-Fi name and password. We receive the Wi-Fi name and password you type into the form so that we can pre-configure your kit. Because we set up and label kits before they reach you, these details may also appear on the kit's label or paperwork, so please choose a password you are comfortable with us and your household knowing. You can change it yourself after setup.

Remote management. If you agree when you order a kit, we link your router to our management account. This lets us set up, update and support your router from a distance. Through it we can see technical information about the router, such as its model, identifiers, status and settings, and we can change settings that you ask for or that are needed to keep it working. We do not use remote management to monitor which websites you visit or what is inside your internet traffic. You can ask us at any time to unlink your router and hand control back to you, although we may then not be able to support it remotely.

How we use this information. To confirm and process your order, check stock, verify WISP eligibility, configure your kit, arrange delivery or installation, give you setup support, invoice you and receive payment, deal with warranty claims, and contact you about your order.

Who receives it. Order forms are processed by Formspree, which passes your submission to us by email. Cloudflare hosts our website and runs Turnstile. The phone number field on the forms is loaded from the jsDelivr content delivery network, which can see your IP address when the page loads. If you contact us on WhatsApp, Meta handles those messages under its own terms. We may share your name, address and phone number with a courier or delivery partner so that they can deliver your order, and with a manufacturer or supplier where needed to process a warranty claim. We do not sell your information.

Browser storage. The Home Usage part of the Devices page remembers the home size and items you have picked in your browser's session storage, so you do not lose them if you move around the site. This stays in your browser, is not sent to us until you submit the order, and is cleared when you close the tab. The page also remembers your light or dark theme choice in local storage.

How long we keep it. We keep order records for as long as we need them for warranty, support and queries about your order, and for as long as the law requires us to keep financial records. We keep your Wi-Fi password and internet login only for as long as we need them to set up and support your kit, and we delete them when you ask us to or when they are no longer needed, unless the law requires us to keep them.

Ping Mzansi Share

Ping Mzansi Share lets you send files directly from one device to another. This section explains how your information is handled when you use it, and it applies in addition to the rest of this policy.

Your files. Files sent through Ping Mzansi Share travel directly from the sending device to the receiving device using WebRTC technology. They are not uploaded to, stored on or kept on our servers, and we do not open, scan or review them. On some networks, such as certain mobile and hotspot connections, two devices cannot connect directly. In that case the transfer may pass through a relay server, which only passes the data along while the transfer is happening. Transfers are encrypted in transit, and we do not keep a copy.

What we do collect.

• Connection information needed to link devices, such as room codes, pairing codes, an optional device name you choose, your IP address and technical connection details. This is used only to connect your devices, keep the service working and keep it secure.
• If you create an account: your first name, last name, email address, phone number, password, plan details and your personal room. Your password is used only to log you in and is kept protected.
• If you upgrade to a paid plan: your payment reference, so that we can match your payment to your account. Share payments are made by EFT, and we do not collect card details through Share.
• Security check data: Share sign up and login forms use Cloudflare Turnstile to block automated abuse, which may check signals from your browser.
• Emails we send you, such as account verification and password reset messages, and important service notices.

Browser storage. Share stores your light or dark theme choice and your device name in your browser's local storage so that they are remembered. Ping Mzansi Share does not currently use Google Analytics or advertising cookies.

How long we keep it. Pairing codes expire after a few minutes. Account information is kept for as long as your account is active, after which we delete or anonymise it, unless the law requires us to keep it longer. You can ask us to delete your account and information at any time using the contact details below.

Your responsibility. Anyone who has your room code, link or QR code can join your room and receive files you send to it, so please share these only with people you trust. Because we do not store or view the files you send, we cannot see, recover, retrieve or remove them, and we are not responsible for what users send to one another. Please see the Terms and Conditions for more detail.

Third Party Services

We work with a small number of trusted third parties to run our services and website.

• Google Analytics, used only after consent, to understand website traffic.
• Formspree, used to process form submissions such as the Web Design, Home Wi-Fi Kits and WISP Devices order requests.
• Cloudflare, used to host and deliver our website securely, and to protect Ping Mzansi Share sign up, login and order forms from automated abuse (Cloudflare Turnstile).

These providers only receive the information necessary to perform their function and are not permitted to use your information for their own purposes.

Data Sharing and Disclosure

We do not sell your personal information. We may share it with service providers who help us operate our business, such as those listed above, or where required by law, to protect our rights, or with your consent.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure. While we work hard to protect your information, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep personal information only for as long as needed to provide our services, meet legal or accounting requirements, or resolve disputes. Once information is no longer needed, we take steps to delete or anonymise it.

Your Rights

Under POPIA, you have the right to:

• Ask us what personal information we hold about you and request a copy of it.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete personal information we no longer have a valid reason to keep.
• Object to certain uses of your information, such as direct marketing.
• Withdraw consent for analytics cookies at any time, as described above.
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

To exercise any of these rights, contact us using the details below.

Children's Privacy

Our services are intended for adults entering into agreements with Ping Mzansi. We do not knowingly collect personal information from children without the consent of a parent or guardian.

Changes to This Policy

We may update this policy from time to time as our services or legal obligations change. The date at the top of this page shows when it was last updated. Please check back periodically to stay informed.