Talk to a real person.
Questions about sizing, an order, or which bed suits your dog? Message us on WhatsApp for the quickest reply, or use the form.
Phone
Studio
14 Albert Road, WoodstockCape Town 7925
Opening hours
Monday to Friday 08:30 to 17:00
Saturday 09:00 to 13:00
Closed on Sundays and public holidays
Frequently asked questions
How long does delivery take?
Standard courier takes 2 to 4 working days to Gauteng, the Western Cape and KwaZulu-Natal, and 4 to 7 working days elsewhere. Express courier takes 1 to 2 working days and is available in those three provinces only.
Standard delivery costs R85, and is free on orders over R1 500. Express costs R149.
Can I return something?
Yes. You have 30 days to return unused items in their original packaging for a refund. For hygiene reasons we cannot take back bowls or bedding that have been used, unless they are faulty.
How do I wash the Dune bed cover?
Unzip the cover, machine wash at 30 degrees on a gentle cycle and line dry. Please do not tumble dry, as the bouclé can shrink. The foam base can be spot cleaned and aired in the sun.
How do I choose the right size?
Check the dimensions and the suggested weight on each product page. If your dog is between sizes, choose the larger one. We are also happy to advise on WhatsApp if you send a photo and your pet’s weight.
Can I collect my order?
Yes. Choose collection at checkout and we will message you when it is ready, usually within one working day. Collection is from our Woodstock studio in Cape Town.
Do you deliver outside South Africa?
Not yet. We currently deliver within South Africa only.